Qualifications for (TCO) Dispatcher Applicant

Qualifications for (TCO) Dispatcher Applicant

A Telecommunications Operator (TCO) is responsible for receiving and dispatching critical and precise information for Police, Fire, and Emergency Medical Services as well as handling telephone inquiries from the public, while maintaining compliance with FCC rules and regulations. Telecommunication Operators work 12-hours shifts which may include weekends and/or holidays. Telecommunication Operators are also required to work during emergency management situations such as hurricanes, floods, industrial explosions, terrorism incidents, etc. TCO'S provide a crucial link between the public and emergency first responders and play a vital role in public safety.

Minimum Qualifications:

Must be able to obtain Department of Public Safety Certification on NCIC/TCIC within six months from the date of hire: Must be able to obtain the following certifications within one year from date of hire: Texas Commission of Law Enforcement Officers Standards and Education Basic Telecommunications, Emergency Medical Dispatch Certification and CPR Certification. High School Diploma or equivalent required. A TCO candidate must be able to perform well during high stress incidents. One year Police, Fire and EMS/EMD dispatch experience preferred. Bilingual preferred.

Skills, Knowledge, Abilities: 

A TCO candidate must have the following: knowledge of computer operations stressing accuracy and speed, the ability to work in stressful situations and emergencies, the ability to multi-task, the ability to effectively handle extensive data entry and public contact and the ability to work in a team setting.